Powering concierge experiences for the world’s leading enterprises.
Trusted by the world's leading enterprises across all industries and use cases.
VOICE
No more hold music. Just help.
Voice AI agents built for natural, multilingual conversations and customized to your brand.
.avif)
DEMO
Voice
Customer logo
.svg)
Make every call effortless and truly satisfying
.avif)
Deliver fast, natural conversations
Unlock intelligent conversations with human-like quality, low latency, and smooth dialogue flow.
.avif)
Customize agents to your unique brand voice
Adapt your agent’s tone, terminology, and style so every interaction reflects your brand identity.
.avif)
Scale support across regions and languages
Support customers in 70+ languages with automatic detection and language switching.
Features
Advanced turn-taking
Keep conversations flowing with low-latency voice AI that handles interruptions and overlapping speech.
.avif)
Customizable voice profiles
Choose from hundreds of voices, including custom-tuned ones, and tailor it to sound like your brand.
Seamless escalations
Seamlessly transfer calls to human agents with a concise summary, ensuring a smoother handoff.
Outbound calling
Unlock proactive engagement by initiating outbound calls for sales, support, and customer updates.
Real-world accuracy
Understand customers clearly across accents, background noise, and everyday call conditions.
.avif)
Built-in guardrails
Enforce AOPs, policies, and brand guidelines to keep your voice agent on-topic and on-brand.
.avif)
Hear from our customers
“
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
Use cases
Provide instant, reliable support that never sleeps
IVR replacement
Replace rigid phone trees for faster support
Case intake
Gather information and verify details
Order status
Answer high-volume questions
Product onboarding
Guide through setup or troubleshooting
Payment reminders
Notify upcoming or missed payments
Customer feedback
Collect post-interaction feedback and CSAT
One platform for all channels